Job review from Kathleen in Phoenix, NY 13135 on 03/07/15
I was feeling so good about going with Halco when the heat pump kicked on that morning and I wasn't using propane for the first time in a month, then this. Hopefully all of the problems with the initial installation have been fixed and we can go for a few years with nothing other than routine maintenance calls
Our Overall Service
Polite, professional, fixed the problem. Only problem was the call center operator.
Call Representative
Didn't seem as concerned about the exhaust blowing directly into the living area of house and the open hole in the ceiling as me not having a service plan. Best she could do was 24 hours later
Our Service Person
Again, polite, professional and fixed the problem
Our Service Person's Diagnosis
exhaust pipe from furnace to exterior separated
Our Service Work
GLUED the PVC that had only been fitted together, straightened the exhaust pipe on the roof so that there was no longer an open hole in the ceiling
The Cleanup Process
Looks like nothing happened at all
The technician was great!