Testimonials for The Drying Co.

Mike was very helpful and explained many details to me as I had forgotten some of the variables since the previous installation and service by Chad, who also had to teach me so I could understand the system he installed and why. They have both demonstrated the needed patience, professionalism and talent not only to do their job, but "to teach" and "to review" with me, those nitty gritty details so it makes sense, from year to year.  It takes time to do this and they were both generous with their time. Both very thorough and very careful - and it is much appreciated. Thank you.

Dear Mr. Tetreault: Your company just completed to projects in our crawl space, a “conditioned crawl space” and a joist repair. I don’t often write letters to a company’s leadership commending their employees. With your company, I will make an exception. Our first contact with your company was with Mohammed Saeed, one of your salespeople. He answered all our questions…and we had a lot of questions. In fact, he made a second visit and amended some of his design based on our concerns. He was able to explain his design as well as the process and was very flexible in working with what we already had in place in our crawl space. The next person I had contact with was Sylvia Gatewood who explained in detail the basics of what would happen and told us exactly how the job was scheduled. I called her many times. She was always polite, efficient and always very prompt in returning my calls. The first crew that showed up was the trenching crew headed by Eric Pass. I’m not sure I’ve ever seen people work as hard as Caleb, Alex, and Eric, all three of them never seemed to stop. Not only that, but Eric seems to know something about EVERYTHING! The next crew was the crawl space crew, Adel, Omar and Mohammed II. These three people were amazing to watch as the ripped out the old insulation and tied it up in huge bundles. Kevin Reis then showed up and had the same crew finish up the job. Keven is exemplary; his standards and his attitude are amazing. Everyone I’ve had contact with has been extremely professional, hard working and really good at communicating. It was refreshing to see not only how the crew members got along with each other but how the different crews seemed to respect the work of the others. I never heard one employee ever criticize the other. They all seemed to just want to do a good job. It really seemed to be that simple……to work hard and make the homeowner happy. In fact, when Kevin was under the house with the second crew, Mohammed [Saeed] came by (to have me sign the papers for the second project). While he was here, he (Mohammed) went under the house and helped them finish up the job. I understood later that Kevin showed him something about insulating the area under the bay windows so Mohammed can incorporate that into his future designs and estimates. I’m sure no company is perfect, but your company has some of the best people I’ve run across with the best work ethic and level of professionalism I’ve just about ever seen. I’m sure no one ever commends you, just your employees, and they deserve their accolades, but corporate culture starts at the top. I admire what you’ve managed to build……….a team, a real team. Thank for the work and for the finished product!! 

If you haven’t gone into your own crawl space before and after The Drying Company has encapsulated it, you have missed seeing a miracle.  Thanks to Matt for being willing to answer the two dozen questions I had (after having done my own research and after reading the books he provided).   A special thank you to both Chris and David who were responsible for the actual transformation of my crawl space.  They were professional and focused on doing a good job.  They described what they would be doing each day and were always courteous and pleasant. I don’t know how they managed to do this work in an environment with such limited headspace! I appreciate their commitment to their job and for creating a healthier environment in my home.

Both of the installation teams exceeded my (our) expectations in that they were personable, informative, and professional, in addition to being highly skilled workmen. It felt more like family was performing the work. Thank you. 

"Matt, I hope you're doing well. I wanted to share some good news and words of encouragement with you this morning. My HVAC company was out this morning to provide their fall inspection. It was the first time they've been out since the insulation work.  Before their employee went into the attic, I told him I'd had insulation work done since they were last here - just as an FYI.  After completing the inspection, the man came down from the attic, looked at me for a minute, then said "That's some of the best work I've seen."  He went on to compliment the detail of the work as well as the quality.  If that's not enough, I got my electric bill for July (first full month since the work).  Last July I used 979 kw.  This July, 548 kw. And, keep in mind, last year I was working; this year I'm home all day.  I'll be interested to see what the August bill shows. I felt confident I made good decisions to have the insulation work done, and done by your company.  But, it's really good to see and hear confirmation of those good decisions.  Just wanted you to know, I've appreciated your support and guidance during this whole process!  Please extend this good news and my thanks to the men who did the insulation work, so they know their work makes a difference and is appreciated and valued by their clients.  Take care,"

Tony: You had met with my husband regarding our two bay windows (master bedroom and master bathroom) and trying to solve our “cold” rooms attached to these bay windows.  You suggested an excellent possible solution and this past Friday,  a team of 2 men from your firm came out and completed the work you had suggested.   I am e-mailing to tell you that your solution has significantly contributed to what we now deem a problem solved!  We cannot tell you how astonished and thrilled that the temperature in our master bedroom and master bathroom has been 70 degrees since last Friday and we have removed the space heater that we’ve been using.  We both send you our sincere thanks for your thoughtful proposed solution - it has made a tremendous difference and we could not be happier!  In the 18 months since we have moved in, you were the only one to even take a closer look at the floor of the bay windows and clearly, this was a real part of the problem with letting cold air into these spaces.  Thank you!  Thank you!  Thank you! We are also enjoying having the hygrometer installed in the crawl space to monitor things there. We wish you much-continued success

I Just wanted to say THANK YOU!!! Ed and team were all wonderful to work with. I appreciate the expedited service and quality work. Every time I called, the staff was very friendly and helpful. I know I was not the easiest customer, but you all knocked it out of the park! Nice Work

Great Job! Very Nice! 

Tony Williams was great. Awesome would be a good word for him. He was a pleasure to meet, very experienced, thorough and he explained everything. The experience was good all the way around. The crews were great—I have nothing bad to say about them. The 3 man crew who did the liner worked non-stop until the job was done. Very polite. The 2 man crew, David and Moe, were very polite, personable, and at all times very pprofessional. I'd give them an "11." But you can oly go up to "10." They left eveything clean. I can already tell a difference in the humidity in the house, which was a reason why we had this encapsulation done. And yes, I will be a reference.  

Everette and Mike D. went above and beyond expectations. "They made Lemonade out of lemons." They did an exceptional job. Worked really hard and made sure everything was done to my liking. I will recommend The Drying Company to everyone. 

The man who was sent to the house to insulate the walls of Charles [...]'s house did a fabulous job they cleaned up very well outstanding work  thank you very much

Bryan did a fantastic job. Cleaned up very well. Bryan was excellent.

The Guys were very polite and did a great job! 

The installers we had were wonderful!  Can't say enough good things about those two gentleman.  Thank you!

Awesome team. Crawl Space looks great. Gorgeous! Wonderful team! We will recommend you to everyone!