We have had a service contract for several years - Mr. Schlegel is one of the nicest service persons we have had over the years.
The Cotroneo F. of Seneca Falls, NY
Monday, May 2nd
The tech was very polite and very competent. He found a small gas leak and was able to fix it satisfactorily.
Romona L. of Seneca Falls, NY
Tuesday, April 27th
John Schlegel performed our spring service today did a very good job. He was personable and tested everything. John--thank you!
Richard L. of Seneca Falls, NY
Tuesday, April 16th
Chad Druker responded to a service call I made this AM (5/31) because our air conditioner had failed. He came within 1 hour of my phone call and took less than 5 minutes to discover the problem and install a new capacitor. We want to thank Chad for the quality service and the professionalism of this work. He was a pleasant person to talk with and made sure we knew everything that was necessary concerning the repair. Thank you Chad.
Richard L. of Seneca Falls, NY
Friday, May 31st
To Hal Smith and Staff
We have been long time Halco customers and are very well acquainted with Halco products and service. Halco installed our first A/C system many years ago as well as our 10kw standby generator and we have been a member of your annual maintenance program. When it was time that both our boiler and A/C needed replacement there was no question as to who we would be contacting. I placed a call to Stephen Hegel who did a comprehensive assessment and analysis of our needs and presented us with an energy efficient program. The program recommendations included the latest technology (Navien Combi Boiler) temperature controlled natural gas, combination boiler and hot water heater and Goodman High Efficiency Air Conditioner Systems. The presentation appeared to be exactly what would be best suited to satisfy our needs. The products, plus the incentives, plus the professional presentation by Stephen Hegel, was more than enough to sign the proposal agreement. Installation was set up to be in two phases. Phase 1 was to install the A/C system and Phase 2 for the boiler installation. I was very impressed by the fact that each phase of the installation had a separate crew and crew leader specialized in that installation. Each crew leader and staff knew exactly what had to be done and everything was done systematically and efficiently. Everyone was friendly, courteous and sensitive to maintaining a clean environment. Both phases were completed without any complications and all systems are performing perfectly.
In conclusion: I can't speak highly enough about the staff that performed the work and especially about Stephen Hegel who was there for us every step of the way from the initial presentation to the completion of the project. He was always available to answer any questions, he was timely and could always be reached.
As for Halco. I kind of refer to your company as Halco 911. If I have a problem that is Halco related I know that I can call Halco 911 and I will be greeted by a very courteous person who will know exactly what to do and that my problem will receive immediate attention.
Thank you Halco and Staff.
Click the below images to read the original letters.
Matthew B. of Seneca Falls, NY
Tuesday, July 9th
Our sincere appreciation out to Eric and Hector. The service you provided us was outstanding. It's so great to know a company can stand by their service techs. We are truly grateful for all you did and your respect and thoughtfulness. You showed true professionalism in all aspects. Halco has two great employees hands down. Thank you so very much!
Darrow M. of Seneca Falls, NY
Tuesday, October 16th
Your man Matt, is one of the top technicians I have ever dealt with. He know his job. Be sure to keep him.P.S. Matt, also has a tremendous personality.
John D. of Wellsburg, NY
Thursday, March 25th
I have utilized Halco for my heating in the past and am a current Heating Gold Member. Your company has done so great that we opted to use you for our plumbing as opposed to someone else. I was not disappointed and am extremely happy with the job your tech has done (yet again). I have found that whether its a different technician or even the plumbing or heating there is solid continuity in how your people work and represent your company. They are always (even on the phone) positive, professional and efficient.Unlike many other places I don't feel like I am getting raked over the coals and truly feel like I am part of the process. Today, I had two toilets that needed some repair. Not only did Jimmy D arrive promptly but he arrived with a smile on his face and ready to work. He was VERY professional and worked diligently to fix my issues. Jimmy then took the time to show me what he did and where there were possible issues in the future. I did not opt at this time to become a member of the plumbing service BUT due to his explanation of the services, once we have the funds I am sure, just like the heating part I will join. Again, I really am so happy with Halco's services and will continue to utilize Halco for anything that you cover! Please extend my deepest gratitude to Jimmy D for his outstanding service and professionalism in this job. Regards, Brandon G
Brandon G. of Alpine, NY
Monday, January 18th
Thom was extremely thorough and explained issues found in our gas heating system.
Debra K. of Alpine, NY
Wednesday, October 15th
Same great service I have come to expect from a knowledgeable and competent technician.
Rick L. of Alpine, NY
Thursday, May 20th
Gary and the rest of technicians were very professional, neat, and courteous. I was impressed with the workmanship. They asked for my input and worked with me on any issues that came up. I would certainly recommend Halco and this crew to anyone.
George B. of Savannah, NY
Monday, January 12th
Excellent service, Dave is an asset to you company.
Daniel H. of Interlaken, NY
Wednesday, November 24th
Pete was very thorough and helpful in finding the problem and fixing it. He worked until it was fixed and working properly.
Amanda M. of Interlaken, NY
Thursday, December 24th
The membership saved me almost $70.00. I will be a regular.
James Moore J. of Interlaken, NY
Tuesday, April 15th
100% satisfied - Very thorough & tested quality of air for carbon monoxide. We rate him highly.
Nancy L. of Interlaken, NY
Thursday, December 16th