Job review from in Middleton, WI 53563 on 02/12/19

Overall Rating:

4.2  out of 5
Our Overall Service
I think the job was well done. I am still bothered that your crew could not be here on time when discussed on three separate accusation and was reassured they would be here at 8am sharp. They arrived at 8:35am. 35 minutes late was problematic as I needed to finish conference calls on my end as I work from home... luckily I was able to push my first call thirty minutes but that was not the point. Late is Late after a reassurance they would be on time.
Call Representative
Sales Process
Our Installation Crew
Crew was friendly and quick. However they were 35 minutes late. Which was a factor in why I choose your company. I was reassured they would be prompt as I work from home and blocked out the time said.
The Cleanup Process

What type of work did you have done:

Insulation

What made you choose our company:

I was reassured you could do the job on Friday at 8am.... that is why I chose you. You were still late but at least the job was quick. I would start using a window of time because saying you will be here at 8am sharp and being late is problematic for people who work at home.
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