Testimonials for Pipe Works Services, Inc.

Hi, I wanted to share what a positive experience I've had with Pipe Works. I will also post this on review sites but so you have, and can also hopefully share my appreciation with your technicians.  Apologies for the length in advance!   I came across Pipe Works because of a very surprising boiler break (boiler was only 3 years old).  A very stressful situation - not just the cost which is enough to give you heart palpitations, but also given the cold weather and urgency to replace, there's such a lack of time to do proper research for a reputable, customer-friendly and actually reliable service provider to handle the new installation (and with a bit of luck, a company you'd be happy to have remained for ongoing service).  Needless to say the previous company, and one who installed the now dead boiler was not the right fit.   While the boiler breaking was not great, the silver lining is that I have been so pleased with Pipe Works, your technicians and service operations overall.  We've had a few hiccups with the new boiler and you have always responded promptly, kindly and most gratefully, very thoroughly to ensure not just the immediately visible issue is being addressed but the system as a whole is operating as it should.     In terms of operations, I'm so pleased how quickly someone answers the phone and immediately will go into action to help. Each time I've phoned the person on the other end has been very nice and understanding as well (for example, a radiator leaking is probably not serious but he kindly took it as such and because someone came out that evening, two leaks on the boiler were found and later fixed).     Also, I LOVE that for each appointment you send a notice when the technician is on his way, and then following we receive photos and written report on what was done, what needs to be done, etc.  So helpful and organized.  And makes me feel you are also taking a vested interest in my home, which is comforting.   Technicians have all been professional and courteous.  From Tim providing us a quote and being understanding of our frustrated state with the previous boiler, to installation and then follow-ups - each technician has been great.  Even when at the tail end of a 12+hour day during the installation, both technicians did not outwardly show any frustration or exhaustion.   Everyone has been respectful of our home, time, etc.  And as noted earlier, they have also been extremely thorough, talking with me as a responsible homeowner (you'd be amazed at how condescending some service providers can be).      I'm hopeful we don't have future major plumbing issues but if we do, and certainly for maintenance/smaller project needs, we'll definitely continue working with Pipe Works.     Thank you,   Katie & Alex

Excellent Work – We had our two bathrooms gutted and renovated (new fixtures and new lines run). We had the kitchen upgraded with new appliances (heating moved behind wall and lines run). Since we liked the work PIPE WORKS performed we has a new heating system put in by them. We had radiant heat put in our kitchen and dining room and a new indirect hot water heater put in. We had a wonderful experience with PIPE WORKS PLUMBING & HEATING. They were professional and they showed up when they said they would. The workers were courteous and cleaned up after themselves. We had a lot of work going on in our house at once and it was nice to deal with such a great plumbing company.

Thor vanquished the misery of darkness, cold food, and anxiety by fixing our generator in the middle of the big power outage in NJ. Innovative, good natured, and very knowledgeable. Thank you very much.

Dear Paul and Pipe Works Services: I just wanted to let you know how much I appreciate the work you have done in our home in the past few months. Our decision to put a master bath in such a tight space without a basement proved effortless with your help. As the owner of a home that needed much renovation, we have hired many people to come in and work on our home.  Few have given us the service that you have.  We truly valued your company's qualities of always having a live person answer the phone, returning phone calls promptly, never leaving a mess on the job and being respectful of our home.  Your staff was polite and knowledgeable.  Most of all, I appreciated that when something came up on the job that wasn't planned on, instead of becoming a problem, the overall answer was, "we can make it work!" Thank you for making our home improvements less of a daunting task and more of a pleasant process for us. I will continue to use your services and recommend you to my friends and family.

I have used Pipe Works numerous times and have been very satisfied. Special kudos to technician "Tadeo" Morales who has done several jobs with us. Always polite and thorough.

Thanks to Tadeo, Mike, and the Pipe Works team for spending two days dealing with our sewage pipe issue. They always complete the job in a professional manner, while answering questions and explaining the process and costs as they go.

Paul, Your company made a call at our home as a result of a GE warrantee problem. Your man was most courteous. Since then we have received mailings from you LIKE NO OTHER I have received from the plumbing business! VERY CLASSY AND VERY IMPRESSIVE. Thank you.

The office manager of the Mountain Lakes Coldwell Banker office, John Van Stemberg called Concierge to compliment Pipe Works Services on behalf of himself and Mr. Reddington.

This is just a short thank you note, for the fast and excellent service we received from your company the week of August 12, 2009. James Andren, Comfort Advisor, was at our home within two hours of our call. He knew immediately what options were available, made the decisions needed to fix our problems and had the repair quotes back to us within another two hours. We were able to sign the contract and schedule the repairs to be completed within 48 hours. The two service men, Thor and Kevin were again excellent workers, polite and knowledgeable in their job. Again thank you and your representatives for the excellent service.

We are very happy with the result of all the work HVAC Installations and plumbing you performed for us in our home.

Your associate Mike did a wonderful job. We wanted to say a quick thank you and tell you how much your support and professionalism were appreciated.

Extremely Happy – I am very happy with PIPE WORKS. I had the owner come to my house for an estimate. He was very personable and helpful. The estimate he quoted me was very reasonable so I had him do the work. He did a great job and I plan on using him PIPE WORKS in the future.

We can't thank you enough for the expedient fix of our nasty sewer problem! PipeWorks will forever be our first call!

All the employees at Pipe Works are amazing so helpful and kind. Lloyd was just here so great. The company could not be more responsive. Mary gets the men to you as quick as possible. I truly don't know what we did without them. Thanks, Paul, for hiring such great employees and insisting on great service... We LOVE Pipe Works!!!

Paul, I wanted to let you know how impressed I was by the service we received from Pipe Works last week. Not only did I get a very quick response to my emergency call but when Mike arrived soon afterwards he was highly professional and helpful. I have been looking for a reliable plumbing service for some time and am happy to have finally found one!