Testimonials for Halco

Hello,   I'm writing as a follow-up to work done on our boiler last week by Chris, one of your HVAC guys (with an assistant). He replaced an inducer motor, a pressure tank, an auto-feed valve, and a backflow preventer.   First I want to say how pleased I was by the service I got from everyone at Halco, starting with Steve (the guy who made the initial visit to diagnose the multiple problems with the system), on to Jamie, who I spoke with on the phone several times about setting up the follow-up repair visit, ordering parts, etc., to Chris and his assistant (whose name I never got). Everyone was super helpful, responsive, and clear in communications. I appreciated that Halco covered the cost of overnight shipping on the inducer monitor from out of state, and the loan of two space heaters over the two days we were without heat before the repair work could be done. Chris and partner got here around 4 PM on the day that the inducer motor was received, and they worked until almost 10 PM to restore our heat and hot water. It was great to finally be able to shower and run the dishwasher after they were done!   Again, thanks to all for outstanding service. I will continue recommending Halco to anyone who asks!

Lori,I have had several emails between you and me and found you to be very pleasant so when you said Todd was coming to my home I felt comfortable as I do not like strangers in my home.Having said that,  I could not believe what a pleasure it was to have this man in my home.  I found him to be one of the most pleasant, patient, conscientious, efficient people I have ever let into my home.  He went to work immediately, left no stone unturned, asked questions which I answered and then he continued his work.Most people that I have coming into my home are of the younger generation and patience is not a virtue. By the time he left I felt I had known him for years.The bottom line is that I hope HALCO ENERGY  realizes what an asset this man is to their company.  I do not know how many other people are in his position but I cannot imagine any one of them could hold a candle to him.I am so happy that he was the representative for my area.  It is because of him that I will give referrals to anyone that I become aware of in need of services.Have a great day and many thanks.

You have successfully serviced my heating and plumbing needs for several years. I did not think of you as providing electrical service and found you quite by accident for this service. Late on Friday, 7/10, I called to schedule an electrical appointment at my recently purchased lake camp in Cayuga, NY. Your receptionist and Brandon were, as always, most professional and helpful. Today David Zaborowski and his apprentice Spencer Dino spent several hours at my vacation home. They were personable, professional, considerate of my time and money and took care of my problems. In short they were the kind of folks I've come to expect from Halco and I enjoyed having them work in my home. Kudos to David and Spencer and to you for providing an environment which attracts such quality people.

I am reaching out to you regarding an employee that I feel needs to be recognized (for not only his impressive knowledge, exceptional inspection skills, and his ability to multi-task while listening to 2 children run wild and 2 adults asking him several HUNDRED questions), but also his ability to maintain such a personal conversation while still being professional enough to represent Halco Energy.  Too often, as people with "professional careers", we forget that not everyone comes from our backgrounds in business/ education, etc. We forget that certain terms, gestures, and sources of communication can be so easily misconstrude, and our lack of "personalism", is often a reflection of "ego". A reflection that is commonly deposited on the employer the person is representing.    In this case however, I have been exceedingly satisfied. The job these employees are subjected to is extremely time consuming and physical. Between introduction, inspection, reporting, paperwork, and (I can only imagine) several, yes several moments of questioning, an individual designed to handle this type of assignment would need to posess an immsense amount of patience, personality, empathy, and a strong will to REFRAIN from judgement. Judgement which can come so effortlessly when dealing with a specific population; that of poverty.    As a professional who is exposed to elements within someone elses home, I can only imagine the stress one must face entering that house and being expected to interact with people they know nothing about.     I can only say this, if I had to recommend Halco Energy to anyone, based upon my interaction with Mr. Jamie Kluk, I absolutely, without hesisitation would. I can only hope my interaction with him, and this review, will prepare this company in the future to set the bar even higher when looking at potentially new recruits! Because as any businessman/woman knows, THAT individual is the face of your company, and their every move is a precise delineation of you.

The two young men who weatherized our home today were absolutely outstanding.  They were very thorough, they explained their work very clearly and certainly exceeded our expectations of the overall improvements they did. Our home is noticeably tighter. I can feel the difference and I know I will see the difference on our utility bill. Thank you for being the EmPower NY contractor. If you ever need a reference please don't hesitate to call on us.  We feel blessed that you did all of the inspection, paper work and the final execution of the program. Best regards,

Dear Mr. Smith,I am writing to thank you, Halco, and especially Matt Dennis and Matt Slimskey for your exceptional customer service.Matt Dennis and Matt Slimskey oversaw the sale and installation of my LG Hydro Kit heat pump heating and cooling system. They and their teams exceeded my expectations in all regards.I first met Matt Dennis at a virtual HeatSmart CNY meeting. I was interested in installing an air-to-water heat pump, which is regrettably not yet widely available in the U.S. market. Matt D. consulted with me about ATW heat pumps and other options. He researched ATW heat pumps and advised on more readily available, and serviceable, alternatives. Matt regularly accepted my calls after business hours and “geeked out” with me about what heat pump heating and cooling system would work best for my new construction project. To this day, Matt has remained in close contact and offered support even though my bill to Halco has been fully paid.Matt Slimskey oversaw the team that installed my heating and cooling system. I was out of the country during most of the installation but various other subcontractors whom I trust spoke very admirably about Matt and his team even without my prompting. As I’m sure you know, this is rare for subcontractors to do. During the few times that I managed to be on site, Matt’s team treated me like a valued customer, explaining the system in a clear and patient way.What also stands out clearly in my mind is when my General Contractor—whom Matt S. had been attempting to contact for weeks, without success—contacted me on a Friday at noon and asked that Halco “turn on the heat” the following Monday (less than 3 full days later!) in order to pass inspection. I was appalled by this request, but Matt and his team adapted and somehow managed to have the heating and cooling system functional by the GC’s due date. That was less than 24 business hours away from the time service was requested. Talk about exceeding expectations.Throughout all of this high-maintenance drama of customer service, Matt Dennis and Matt Slimskey have remained steadfastly good-humored, helpful, and friendly. I admit that I had been nervous about working with a “big name” heating and cooling company on this project. I typically prefer to work with the smallest business possible. But Halco proved me wrong. Your team has taken remarkably good care of me—a single woman navigating house building for the first time. I am indebted to Matt Dennis, Matt Slimskey, their teams, and you, for helping me through this process.I have recommended, and will continue to recommend, Halco to my friends with the strongest endorsement. Thank you, Hal, and please pass my gratitude along to Matt Dennis, Matt Slimskey, and their teams.

Dear Hal, My name is Makan ****** and I have been a customer of Halco since last summer. During this time, your company has installed for us a water heater, a furnace (together with a new supply boot and air filter), a new coil case for our AC system, basement spray-foam insulation, multiple energy assessments, and a complete basement floor system. And this is an incomplete list because I want to keep the email brief! In every case, the service provided by Halco was of the highest caliber. But beyond that, every member of the Halco team that we have had the pleasure of working with has been truly respectful and considerate. The latest case was Larry Anstee, who did an outstanding job of finishing our basement. I would in particular like to express my deep gratitude for the help and support of Jamie Kluk. The story of how I came to know of Halco involves some serious health issues that my two children struggled with soon after we moved into our new house in late 2015. And through our process of troubleshooting and decision making with regards to the house, Jamie was there for us not just as a representative of Halco but also as a friend. Every single one of his emails and messages to me ends with "Call or email anytime”!  I am truly grateful to him. I will finish by thanking the Halco team again for their high-quality work, and I would like to thank you for putting together such an outstanding group of people. I wish you all the best. Sincere regards, Makan

The original furnace in Honey and Steven G.'s home in Port Byron, NY was running non-stop during the winter. It would often overheat the house way above the set temperature. As a result, not only they had an uncomfortable home but their energy bills were also extremely high. The couple then decided to call Halco to replace their outdated oil furnace with a brand new geothermal heating system. In this video the couple talks about the results. Their home is much more comfortable and the energy bill is much lower each month. The air in their home is also much cleaner. According to the couple, there is less dust and since the new geothermal system was installed the chronic night time headaches Steven used to have vanished completely. "We both couldn't be any happier", says Steven. "It is worth every penny and... just incredible!"

Because Ron and Nancy of Blossvale, NY had plans to construct their retirement home, it made sense to consider geothermal and solar as part of the planning process. Hal Smith, owner and CEO of Halco, met with Ron and Nancy during the planning process and it became clear to the couple that creating an energy independent home was completely possible. Once they crunched all the numbers, they realized they could complete the energy projects within their construction budget and begin seeing a return on investment as soon as they were hooked up to the grid. They were looking at a 6-10-year payback at the onset and at year 4 they are well on their way to reaching that goal! Ron stated, “In our five decades of adult life we have rarely experienced the attention to detail and customer satisfaction that we received from Hal Smith and his company. Our recommendation to any inquirer is to start planning now, get started soon, and contract with Halco.” 

Jennifer T.'s home in Rochester, NY had some serious comfort issues and her energy bills were sky high, so she decided to call Halco for help.  She had seen Halco before during area home shows and felt she could trust them to convert her heating system from oil to gas.  A Halco Home Performance specialist came to her house and after a thorough evaluation, designed a solution that would effectively address all her comfort and energy consumption problems.  Besides the oil to gas conversion, they professionally air-sealed the home and added insulation to the basement and attic to make sure the house was able to conserve the heat that would be produced by the new heating equipment.  The winter following the retrofits was especially harsh in Rochester, but Jennifer's home was very comfortable all around with no cold rooms or drafts. "The comfort within the home has been tremendous. Rochester had a really bad winter and the difference with the insulation and the work... it was night and day compared to what it was like before the work was done. " says Jennifer. "I am happy on both counts: that my energy cost has been reduced and the comfort within the home has drastically changed. "

Happy Halco customer, Dick Matthews, switched from the hard work of heating his home with wood to a new LG air source heat pump system. This new, whole house system both heats and cools his home and is very easy to use. Dick is extremely pleased with the new ductless system stating, "If I had one thing to say about Halco it would be that the company is competent."  

Hello, Halco. We just wanted to let you know we've received outstanding service from your office staff and field representatives. We've had consistent, excellent customer service from Corey and Brandon as our primary contacts. In addition, we are very grateful for Josh, Zach, Steve, Nick and Jose who installed our heat pump system last week. They were courteous, knowledgeable, respectful, and very competent in their work. We feel like we are in good hands with Halco from top to bottom. Thanks so much for upgrading our insulation this winter and installing our heat pump system. We love the results and are looking forward to our energy savings!

Tria from Painted Post, NY and her family were spending a lot of money to heat their home during the winter. During the summer, the back rooms in their house were extremely hot and uncomfortable. To make matters worse, there was also mold growing in the crawl space that posed some health concerns to the family.  After researching, Tria found Halco and decided to give us a call because we were the only company in the area able to address and offer solutions for all the problems she was experiencing in her home.  In this video, she talks about the experience she had with our company and the results after the project was completed.  "I am most excited about the house being healthier. Also the energy efficiency is going to be better," says Tria.

Long-time customer, Gary, talks about his five-star experiences with Halco throughout the years. Gary has used Halco to replace his furnace and central air, for plumbing repairs, and most recently to replace his water heater. Of Halco, Gary states, "I would just say go ahead and give them a call! I feel they are a great company to deal with." 

Mark H. had a plan to bring his home as close to a zero energy profile as possible. He began to look for a company specializing in geothermal energy around the Lyons, NY area and was pleasantly surprised to find Halco – a company that could handle the entire project and deliver exactly the results he was looking for. Mark was very pleased with the experience from the beginning. First the Home Energy Advisor performed a comprehensive home energy audit in his home, and explained that prior to installing any kind of renewable energy system, it was important to make sure that the house was able to conserve the energy produced by this system. “My experience with the whole installation process was better than I expected,” adds Mark. The weather during the scheduled installation of the solar panels wasn’t very good, but the highly experienced Halco crew handled it superbly and delivered on time. “I was very impressed with the professionalism of everybody with Halco. They treat you well, they’re friendly, and they know what they’re doing. I am glad I called them when I did, because they really helped me out a lot,” says Mark. How about the results? Here’s what Mark has to say: “Now the electric utility company is going to start paying me money. That is pretty exciting!”