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Customer called in when they realized their bathtub was backing up . Our plumber Dwight was able to come out and take care of the issue . He had the customer back up and running within a matter of hours.
Customer called in right before closing time regarding his leaking water heater in home. Our plumber Mario was able to head to customers home immediately and go over what was going on with water heater. Mario discussed all options with customer and decided that replacing the water heater was his best option. Mario was able install a Bradford White 75 gallon Power Vent water heater with new shut off valve within a couple of hours and the customer had hot water by that night.
Customer called in after purchasing their own thermostat. They were having an issue trying to install it and have it run properly . Our technician Matthew was able to have it hooked up and running within a matter of minutes. After going over the functions of the thermostata with the customer there will be no further issues.
Customer called in afterhours on a Sunday after they found out their boiler was moking heavily and leaking. Our Senior technician Jonny was able to come out and diagnose want went wrong. After seeing multiple issues with boiler includinga cracked heater exchanger the customer knew the boiler was unsafe to operate and could not be fixed. We were able to hav ethe boiler ordered and installed the next day.
Customer called in after noticing the one part of her house thata specific furnace controls was not working properly. Our technician lloyd was able to come out and diagnose the issue. The customer was facing quite a substantial amount of money in repair work and thought it would be better to just replace the unit rather than spend money and older system. The furnace was ordered and we were able to install the next business day